Privacy, Shipping and Return Policies

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.


This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to

Ken's Pro Sound Shipping Policy:

When we receive payment, product will normally ship out within 1-3 business days unless otherwise noted in shipping instructions.

Our Shipping Rates apply to the Continental United States Only. Additional charges will apply for orders shipped to Alaska, Hawaii.

Kens Pro Sound does not ship overseas. Additional charges will apply to orders with expedited shipping. (overnight, two-day, etc.)

We primarily use USPS Priority Mail and UPS.

On items with Free Shipping, additional charges will apply to orders shipped to Alaska, Hawaii and Canada, as well as orders with expedited shipping.

Ken's Pro Sound Product Return Policy:

If your item is defective, we must receive the item within 30 days of you receiving the shipment. Buyer is responsible for return shipping charges.

If you decide that you do not want the item, it must be returned to us new, sealed in the box within 10 business days of you receiving the shipment. Refunds for items returned as new will be made within 10 business days of us receiving the returned shipment (minus original shipping charges on items with free shipping). All returns are subject to a 20% restocking fee and a 6% credit card return fee.


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